Technical support for Software Products
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Not applicable
Not applicable
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Description
Web Applications operate in a clear and known environment, Software Products can be designed to run in a variety of environments– desktop, local client-server configurations, intranets, etc. This can give rise to more complex support needs and a wider variety of technical problems that must be handled. Often remote access to the client’s computer is necessary to solve issues. Posted ID-octb979
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Characteristics
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